CUSTOMER DUE DILIGENCE (CDD)

Excellent training. We have had really positive feedback from all our staff, especially the Partners. We all agreed it was far more interesting than we envisaged and that’s probably down to Malcolm, managing to make what is considered a dull subject, into something tangible and real. Everyone is now very aware and rejuvenated in AML processes.

We were very pleased with the comprehensive and thorough service we received. FCS put our minds at ease and provided an excellent level of guidance through what were uncharted waters for us.

A very informative and easy to follow course, which has answered a good deal of questions regarding AML

Very thorough and comprehensive course that also came with excellent course notes to be referred back to!

Very well-designed and relevant course with a trainer who understood the needs of participants well. Have already recommended another AMP sign up.

A good overview. Thorough but not overwhelming.

“It’s so refreshing to deal with a company that clearly care about what they do. We all found the training incredibly useful and easy to understand.”

My firm has been using the services of FCS for quite some time. Having explored companies that provide a similar service we were, and continue to be, very impressed with the attention to detail, expeditious response to queries and knowledge of all matters AML related that are provided by the FCS team. As a result of the high level of service we receive my firm has recommended FCS to numerous other companies, all of whom have thanked us for doing so.

Compliance has been a daunting task for our negotiators but moving our AML compliance to FCS Compliance has significantly helped our business. The whole process of compliance ever since FCS took over has been seamless and efficient.

Malcolm took the time to call me afterwards which was great. You get the feeling he goes above a beyond to help and assist.

I thoroughly enjoyed our 2 days of training. It was a great recap on CDD and I found it all very informative. Malcolm’s knowledge and experience in the industry is clear and I found him extremely easy to follow.

It was a very good morning – the whole team have been on this course. We would recommend!

Everyone learned something this morning at the FCS AML training session and some may have learned enough to keep them out of jail! Thanks to FCS Compliance for a professional presentation.

I just wanted to drop you a quick email to commend the superb service which I received from Jonathan Evans one of your AML Consultants. I recognise and value an excellent Customer Experience as I am the founder of Improve CX, which specialises in helping some of the world’s leading companies provide a great customer experience.

Jonathan provide superlative service, he kept me informed at all times on the process and he kept his word on ensuring that the checks in relation to my identification and verification were completed in a timely manner. I would like to thank him for his work and commend him to you.

“A lot of other companies claim to be ‘experts’ in AML intelligence, but sit on the fence when asked for specific advice. This is not the case with FCS. Having used their services for over a year, we honestly cannot recommend them enough.”

“From the outset FCS provided us with comprehensive training which was both engaging and relevant. The team have been approachable and meticulous in their dealings with both our client base and our staff and we see FCS Ltd as an integral and vital part of the business.”

“FCS Compliance was an invaluable support throughout our KYC/AML compliance process. We were a little behind in our protocols and they efficiently trained us and provided us with all the documentation and information we needed to get up to speed with the current regulations as well as providing support with the HMRC directly. We are really grateful for this service, they are a delight to deal with and we would very much recommend FCS to anyone looking to get their affairs in order.”

“The follow-up consultancy has been essential when it comes to resolving complex CDD issues.”

“Extremely knowledgeable and very easy to converse with !!”

Can’t recommend the services highly enough both for AML training and consultancy. The training was delivered at a really practical level with great case studies, and the follow up consultancy has been essential when it comes to resolving complex CDD issues.

I have to say absolutely fantastic course delivered by FCS. Well done and an extremely useful course which should be rolled out across the board as compulsory.

“An outstanding lecture on money laundering. The presenter was able to use his extensive experience with the City of London Police to provide the students with an excellent practical understanding of a very complicated area of law. I will definitely be asking for another guest lecture next year”.

“A very well presented informative course and great that the trainer has such first hand experience rather than hypothetical theories”.

“Great course, excellent content delivered by an engaging speaker. Really appreciated the case studies giving real world examples of the issues presented”.

“Our firm engaged the services of a financial crime investigator for an internal issue and found the service provided by FCS Ltd to be discreet and highly professional and provided us with a final report that was extremely detailed and allowed us to achieve a very satisfactory outcome to a problematic issue”.

“The recent presentation to the Wales Fraud Forum’s Annual Conference was very entertaining, if ‘entertaining’ is the right word to use to describe events of theft, deception, extortion and murder! It was certainly enlightening and informative. The story was presented in an engaging way, bringing to life the complex timeline of real life events and enabling us to see the overall picture. The presenter has an easy style but talks with clarity and authority. Everyone was on the edge of their seat waiting to hear what happened in the end”.

“Our Firm has used FCS Compliance for training in Anti-Money Laundering; this can be a mundane subject but they brought life and humour to the session, making it easier and more enjoyable to listen to. We are pleased to recommend FCS in the field of Anti-Money Laundering Training to all who need training in this field”.

“We attended a Financial Crime Update course which was presented by FCS. The content was relevant and well delivered. We found them to be very knowledgeable and with many years of experience in this field, they were very approachable and happy to answer questions. We even probed them for a few things some days after the course and they gladly advised and provided us with further information.”

“Great to have a course co-ordinator who has dealt with these issues as a police officer so has been at the coal face”.

“The trainer was fantastic and held my attention for entire session. It was a refresher course for me and was incredibly useful. I will do the course again if the same trainer is taking the session”.

A very well presented informative course and great that the trainer has such first hand experience rather than hypothetical theories.

Great course, excellent content delivered by an engaging speaker. Really appreciated the case studies giving real world examples of the issues presented.

Our firm engaged the services of the company FCS for an internal investigation issue and found the service provided by the company to be discreet and highly professional and provided us with a final report that was extremely detailed and allowed us to achieve a very satisfactory outcome to a problematic issue.